xunshyne, Your travel agent doesn't know what type of transfer you'll have because it will depend on how many customers the transfer company (whatever local company Amex contracts out) has coming in at the same time as you. It's luck of the draw. If you're the only ones going south of Cancun, you could have the car/van all to yourselves. Then again, you could be the last stop, and end up spending an extra hour traveling to your resort.
Most likely, you will not be on a bus. The ADO bus that others mentioned is a great reliable way of getting to Playa del Carmen (and the other towns in the Riviera Maya), but your travel agent would not have booked you on that.
I understand your concerns. It's your honeymoon, and you want everything to be perfect. I would ask your travel agent to upgrade you to private transportation. Good luck!
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