I've been to Chitzen Itza 2 times. One time was a partially guided tour, the other was without a guide/tour group. Although the freedom of not being herded around is nice, you get a much better feel for the ruins if you have someone there to explain some of the history to you. Histories vary from tour guide to tour guide, which is why getting recommendations like the one for Mitch are important.
If it's a once in a lifetime trip there, I'd suggest a tour.
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