Cablemas and Vonage - anyone else having problems?

[John]

Starting April 14, selective services do not appear to be working on our Cablemas connection. Our Vonage service, another VoIP service, and VPN access with a client all appear non-functional. Before I attempt to convince them that I have a problem, I wanted to see if anyone else is having problems as well.

[John]

The problem has been identified, although not resolved. I have found a solution that appears to be working for the moment.

Cablemas appears to be sending an invalid IP address to our cable modem. Web surfing still works, but more complicated services like voice traffic and VPNs that involve two-way communication were down for the count because of this.

This is the 3rd time in the past 2 years that this problem has caused me grief. This is frustrating to me, and I work in the industry. I feel sorry for the average person who has these types of problems and tries to get Cablemas to admit they are the cause of the problem. Every time I call to explain the problem to them they act like there is nothing wrong. I persist, and eventually they resolve it. Unfortunately, they don't compensate me for my time or even say they are sorry for the problem they created.

As I mentioned, there is a work-around until Cablemas can fix the problem on their end. If anyone is interested, please PM me for details.

[Tony&Cheri]

Our solution to months of Cablemas grief? Telemex. Haven't had a problem since.

[John]

We will probably sign up for Telmex soon enough. The delay has always been the time it takes to get a line installed. Add to that uncertainty about whether our landlord will kick us out when the house (currently for sale) sells.

The remainder of this original thread has been moved to a new thread:
Internet Service in Playa del Carmen